Shipping Policy

Thank you for shopping with Velé Jewellery.

We are committed to delivering your order safely and as quickly as possible.

Order Processing

Orders are processed within 1 to 3 business days after payment has been confirmed.

Once your order has been processed, you will receive a confirmation email with tracking information, where available.

Shipping Times

Estimated delivery times are:

• United States: 8 to 12 business days
• United Kingdom: 8 to 12 business days
• Canada: 10 to 14 business days
• Europe: 10 to 14 business days
• Australia and New Zealand: 10 to 15 business days

Please note that delivery times are estimates and may vary due to customs processing, public holidays, weather conditions, or courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location.

We also offer free standard shipping on eligible orders that meet our promotional threshold.

Tracking

Once your order has been shipped, you will receive a tracking number by email so you can monitor your delivery.

Customs and Import Duties

International customers are responsible for any customs duties, taxes, or import charges required by their country.

Velé Jewellery is not responsible for delays caused by customs authorities.

Delivery Issues

If your order has not arrived within the estimated delivery period, please contact us and we will be happy to investigate with our fulfilment partner.